Dealer Services Inc. Training Modules

Our scheduling of these Training Modules varies throughout the year. If you'd like to request that we schedule a particular course, please let us know.

Automotive Trends 2005-An Opportunity for Growth

For: Service Managers

Curricula:

• Cultural Trends in the Automotive Industry for 2005 and Beyond
• Where We are Now and Where We are Going

BG Protection Plan and Roadside Assistance-The Ultimate Customer Retention Program

For: Service Managers

Curricula:

• Increasing Vehicle Traffic on the Drive

Customers for Life-Creating Loyalty Through Proactive Solicitation

For: GMs, Service Managers

Curricula:

• Increasing Vehicle Traffic on the Drive
• Making the Multi-Point Inspection Process Work

MAP for Independents

For: Independent Shop Owners and their Key Employees

Curricula:

• An introduction to Fox Distributing and BG Products.
• This evening meeting will help you to understand the many ways in which we can contribute to your business.

Positively Outrageous Service - Programs and Processes for Success

For: Service Managers

Curricula:

• Formulating a Fixed Operations Growth Strategy
• Motivational Tips and Tidbits to "Raise the Bar" of Professionalism

Preventive Maintenance Services I & II-Understanding What, Why & How

For: Service Managers, Service Advisors, Technicians

Curricula:

• Educating consumers about the thirteen BG Maintenance Services
• Service Consultant selling scripts

Sales and Marketing Techniques-Basic Selling Skills

For: Service Managers, Marketing Managers, Service Advisors

Curricula:

• Great for Helping to Improve Selling of ALL Service Department Items
• Closing Questions and Tie-Downs
• Using Questions to sell

Success on the Service Drive-Making Money on the Service Drive

For: Service Managers

Curricula:

• Selling Preventive Maintenance on the Drive
• How to Incorporate All Marketing tools Into the Selling Process
• How to Teach BiG MACs to Use the Dab-a-lube
• BiG MAC Scripts

World Class Selling-Establishing Rapport on the Service Drive

For: Service Managers

Curricula:

• Turning Service Writers (Order Takers) into Professional Service Consultants (Proactive Service Consultants)