Dealer Services Inc.'s 2010 Training Schedule
Jim Psimas and our BG Certified Associates will teach you how to:
- Improve your selling power
- Make more money
- Retain more customers
» Register now
Limited Class Size • First Come, First Served • Schedule is Subject to Change
WHAT IS A SERVICE CONSULTANT
SUPPOSED TO DO?
Sell service!
The only thing the service department has to sell is time! Yet in a recent survey, only 10% of the automotive professionals questioned listed “sell service” as a part of the consultant’s job description. Whenever “sell service” was listed, it was always last on the list — almost as if it were an afterthought.
The Dealer Services Inc. Service Advisor College Seminar leader is Mike Fox. Mike is a 19-year veteran with BG Products, having built Fox Distributing beginning in 1986. Over the past 3 1/2 years more than 350 Owners, General Managers, Fixed Operations Directors, Service & Parts Managers and Service Consultants have attended Mike's schools.
In order for Service Departments to survive,
they must... |
- Aggressively market preventative maintenance services
- Make each contact with the customer a positive one
- Provide maintenance services that work
- Increase parts/labor revenues
- Initiate programs to bring the customer back routinely
- Improve market penetration
- Increase time sold per R.O.
- Increase service operations per R.O.
- Traffic service work more effectively
- Bring customers back again and again
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